Welcome to Idukki Essentials. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General
- This website is operated by Idukki Essentials, based in Kerala, India.
- By using this website, you confirm that you are at least 18 years old or using it under parental supervision.
- We reserve the right to update or change these terms at any time without prior notice.
2. Products & Services
- We specialize in selling authentic spices sourced from Idukki, Kerala.
- All products are subject to availability.
- We reserve the right to discontinue any product at any time.
Note: Spices are natural products, so color, aroma, and texture may slightly vary from batch to batch.
3. Pricing & Payments
- All prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
- We accept payments through secure third-party payment gateways.
- We reserve the right to change prices without prior notice.
4. Orders & Cancellation
- Once an order is placed, you will receive a confirmation via email or SMS.
- Orders can only be canceled before dispatch.
- We reserve the right to cancel any order due to stock issues, payment failure, or suspicious activity.
5. Shipping & Delivery
- We deliver across India.
- Delivery timelines may vary based on location and courier services.
- Delays due to weather, strikes, or unforeseen issues are beyond our control.
6. Returns & Refunds
- Due to the perishable nature of spices, we generally do not accept returns.
- However, we will provide a replacement or refund if:
- The product is damaged during delivery
- You received the wrong item
Conditions:
- You must report the issue within 48 hours of delivery
- Provide photos or proof for verification
7. User Responsibilities
You agree not to:
- Use the website for any illegal or unauthorized purpose
- Provide false or misleading information
- Attempt to harm, hack, or disrupt the website
8. Intellectual Property
- All content on this website (text, images, logo, branding) belongs to Idukki Essentials.
- You may not copy, reproduce, or use any content without permission.
9. Limitation of Liability
- We are not liable for any indirect or consequential damages arising from the use of our products or website.
- Customers are responsible for checking for allergies before consuming our products.
10. Privacy
Your use of this website is also governed by our Privacy Policy.
11. Governing Law
- These Terms & Conditions are governed by the laws of India.
- Any disputes shall be subject to the jurisdiction of courts in Kerala.
12. Contact Information
If you have any questions regarding these Terms & Conditions, please contact:
Idukki Essentials
Email: hello@idukkiessentials.com
Phone: 7994231871
Address: abcd, Idukki, kerala